Shipping
We ship worldwide and will generally have orders dispatched within three business day the orders are received. Shipping time varies depending on country and region.
Orders within the US will generally arrive within 7 business days of purchase.
Please note that we cannot ship international to P.O Boxes, as signatures are generally required. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges.
Dinot Curated is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.
Returns
Please contact us at info@dinotcurated.com with your order number to receive a return form.
Please fill in your order number and reason for your return and send it back to us together with your purchase. Items must be returned within 14 days of receiving your purchase.
All orders must be returned with return labels. Please note that the product must be returned in original shape, unused, in original packaging including all tags and stickers. We cannot accept any return of used/damaged items or missing tags or labels.
Dinot Curated will not be held liable for any lost returns if the return labels are not provided by us.
All returns will be processed within 10 business days. Once we have received your returned package and inspected the items, you will be contacted via email that confirms your return and refund.
Damaged/defective items
In the unlikely event that your products arrive damaged please contact us immediately at info@dinotcurated.com with an image of the damaged item and we will get back to you right away to issue a refund or provide you with an exchange.
Exchanges
If you wish to exchange a product, please make a return on the items you wish to exchange following the guidelines above and place a new order on desired item.